tag:blogger.com,1999:blog-3554166144204741789.post2065413209694737423..comments2023-12-31T02:16:32.747-08:00Comments on 1-800-MAGIC: Windows Phone 7 unlocking - NOT!Sergey Solyanikhttp://www.blogger.com/profile/03811112928687191837noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3554166144204741789.post-16637246831968255002011-01-20T01:38:46.781-08:002011-01-20T01:38:46.781-08:00Hi Sergey.
I remember the case with your unlock c...Hi Sergey.<br /><br />I remember the case with your unlock code, and it was at a time when it was uncertain which unlock codes would come back successful. We were doing some, but not others, including yours. We are since unlocking around 90% of Samsung Focus phones on AT&T.<br /><br />I haven't responded until now but your post is criticising my business and detrimental to my success. It may be a few words to you but I have put a lot of work, time and effort into making this work. I am not a mega company like Microsoft who you work for, I am a man working his nuts off day and night. There are a few things I would like to clear up to you and any of our customers who read this;<br /><br /> We kept in contact you and the emails I sent you shows we were doing everything we could to get the code and explain what was happening. You say we didn't 'check' that we could unlock it. It took that time to find out if we could get it. If we knew straight away we would have either given you the code or refunded you. <br /><br />Your statement is also wrong that we simply ask AT&T for the codes. We don't sit on the phones all day asking people in America for unlock codes for phones we don't own. That's not how it works and AT&T don't give out that kind of information. Service reps are right that AT&T don't give out codes for 90 days to the individual consumer, but that isn't how it works either, and not why we couldn't unlock yours.<br /><br />Also people don't lose their money when they use our 'services'. They receive an unlock code, and if their imei does not have the unlock code available we refund them, as we did to you. <br /><br />We are unlocking Samsung Focus Windows Phones every day successfully, and sometimes, not, depending on the individual imei number. I'm sure this post on your blog has lost us many customers and much business, so you really got your own back.<br /><br />Can I ask you to take this post down as it has been up long enough?<br /><br />We do everything we can to ensure we give our customers what we aim to and are sorry it didn't happen when you tried. <br /><br />Olive branch extended. = )Breconhttp://www.windowsphoneunlock.comnoreply@blogger.com